Effective Date: March 11, 2026

Serendipities Co. (“Serendipities,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.serendipitiesco.com, interact with us online, or sign up for our marketing communications.

By using our website or providing your information, you agree to the practices described in this policy.

Information We Collect

We may collect personal information when you interact with our website, make a purchase, or sign up for communications.

Personal Information You Provide

This may include:

• Name
  
• Email address
  
• Phone number
  
• Shipping and billing address
  
• Payment information (processed through secure third-party providers)
  
• Gift preferences or order details
  
• Any information you provide when contacting us
  

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
  
• Browser type and device information
  
• Pages visited and time spent on the site
  
• Referral sources and interactions with our website
  

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

• Process and fulfill orders
  
• Communicate with you about purchases or services
  
• Provide customer support
  
• Send marketing emails and promotional offers
  
• Send SMS marketing messages if you opt in
  
• Improve our website and user experience
  
• Detect fraud or protect the security of our website
  

Email Marketing

If you sign up for our email list, we may send you updates about:

• New products or collections
  
• Special promotions or events
  
• Curated gifting ideas
  
• Brand updates and announcements
  

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly.

SMS Marketing

If you choose to opt into SMS communications from Serendipities Co., you may receive text messages regarding:

• Promotions or special offers
  
• Product launches
  
• Order updates
  
• Event invitations
  

Message frequency may vary.

By opting in, you consent to receive automated marketing text messages at the phone number provided.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message or contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

• Payment processors
  
• Email and SMS marketing platforms
  
• Shipping and logistics providers
  
• Website hosting and analytics providers
  

These providers only receive the information necessary to perform their services.

We may also disclose information if required by law.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
  
• Analyze website traffic
  
• Personalize your experience
  

You can adjust your browser settings to refuse cookies, though some features of the website may not function properly.

Data Security

We implement reasonable security measures to protect your personal information. However, no online system can be guaranteed completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access your personal information
  
• Request corrections
  
• Request deletion of your information
  
• Opt out of marketing communications
  

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Serendipities Co.
Website: https://serendipitiesco.com
Email: info@serendipitiesco.com

SMS Marketing Terms of Service

Effective Date: March 11, 2026

By opting into SMS messages from Serendipities Co., you agree to receive recurring automated marketing and informational text messages from us.

These messages may include updates about products, promotions, events, order updates, and other brand communications.

Consent to Receive Messages

By signing up for SMS communications, you agree to receive text messages from Serendipities Co. at the phone number you provided.

Consent to receive SMS marketing messages is not required to make a purchase.

Message Frequency

Message frequency may vary depending on promotions, product launches, and updates.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Serendipities Co. is not responsible for any charges incurred from your mobile provider.

Opting Out

You may opt out of receiving SMS messages at any time by replying:

STOP

to any text message you receive from us.

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

Help and Support

If you need assistance, you can reply:

HELP

to any message or contact us directly.

Supported Carriers

SMS messages may not be available on all carriers. Carrier participation may vary.

Carriers are not liable for delayed or undelivered messages.

Privacy

Information collected as part of the SMS program is subject to our Privacy Policy, available on our website.

Changes to SMS Terms

Serendipities Co. may update these SMS Terms at any time. Updates will be posted on our website.

Contact

For questions regarding SMS communications, contact:

Serendipities Co.
Website: https://serendipitiesco.com
Email: info@serendipitiesco.com